Defining results in a company requires first researching the customers, their explicit and implicit needs, market trends, products, and services that currently satisfy customer needs.

Course on Results. 

• Results and the Management System. 
• Definition of Results. 
• Types of Results. 
• • Qualitative Results. 

• • • The Purpose. 

• • • The Vision. 

• • • Specific Results. 

• • Quantitative Results. 

• • • Goals 
    • Objectives.

Source for Defining Results. 

• Supra-system. 

• Explicit and Implicit Customers Needs. 

• Satisfaction Equation. 

• Internal Capabilities. 

• Market Trends. 

• Legislation. 

Results and Other Components of the Management System. 

• Results and Principles. 

• Results and Value Creation System. 

• Results and Continuous Improvement System. 

• Results and Continuous Learning System.

This course is designed and presented by Hugo Berrio, author of the book ‘Design Your Company’s Management System’.